Requesting a Refund

If you’ve decided one of our plugins is not for you, we are happy to offer you a full refund within 30 days of your purchase.

Before we go through the process of issuing a refund, perhaps we can help in some way to get things working well for you again?

The plugin is not working for me

If the plugin is not working, and you’ve not yet spoken to our support team, we’re more than happy to take a look for you.

Please use our support form to ask for assistance.

If we cannot fix the issue (this is rarely the case), then we’ll happily issue you a refund. If we can fix the issue but you’re still not happy, we can still issue you the full refund; at least at this point, we’ve solved a bug for other users of the plugin.

I thought I’d cancelled my free trial or annual renewal

We do not issue refunds for annual renewals. We send reminder emails ahead of your renewal date. Please use this opportunity to ensure your subscription has the correct information and status for your upcoming renewal so it proceeds as you intend.

Don’t forget: when you stop renewing, you lose access to our awesome support, new features, bug fixes, and version updates. 

I just want a refund

If you’re sure there’s nothing we can do, please use our support form to request a refund.

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