Support - Iconic

Select a statement that best describes your need for support

Please choose the most relevant topic. The support form will then ask for details about your enquiry to get you the best help possible. If you don't find a solution to your problem, you will be given the opportunity at the end to send a direct email.

Technical Issues I am having technical issues with an Iconic plugin.
Account/Billing I have questions and/or concerns about my account, my purchases, or billing.
Pre-Sale Questions I'd like to gather some information before committing.
Custom Development I'd like to discuss a customisation, new feature, or custom development.

Which plugin are you experiencing issues with?

Briefly describe your issue

Enter just a few words related to your issue. This is not a full description.

Nothing Found!

Oops! It looks like there are no docs for that plugin. Please proceed to the support form.

Nothing Found!

Oops! It looks like there are no suggestions for your issue. Please consider adjusting your phrasing. You may also click the button below to browse our documentation.

View Documentation

Additional resources

We have a documentation site for Iconic plugins. Be sure to browse the articles if you don't see what you're looking for.

View Documentation

Development Type

Submit a Feature Request

Awesome! You want to submit a feature request. You can use our Feature Requests section to see if your request already exists, or to submit a new one.

Submit Feature Request

Let's Talk!

I don't offer custom development under support, but I'm more than happy to discuss your requirements with you.

You can book in some time with me, James Kemp, via my calendar.

Let's Talk

Great! Select an option that describes your enquiry.

Perhaps you're looking for the answer to a frequently asked question. Skim the list of options below for quick information. You may still ask your unique question if necessary.

You may find further information about this topic on our dedicated documentation site.

View Documentation

General Information

So your question hasn't been answered before? No problem!

Did you know we have a dedicated documentation site? It's worth checking there first to see if your question has already been answered.

View Documentation

Submit Ticket?

I've reviewed the information, but I still need to open a support ticket.

Pre-Sale Submit Ticket?

Thanks! But I still have questions.